IT Service Delivery Officer (Help Desk)

by | Jan 11, 2018 | Jobs

We have an exciting opportunity on offer with one of the Hunters premier accounting firms and provide a range of exciting and innovative services to their large & diverse client base.

They are looking for an enthusiastic individual who is looking to commence their career as a Help Desk Officer. You will be reporting directly to the Operations Manager and be responsible for providing PC and network troubleshooting for approximately 50 users.

Ideal candidates will have:

  • Hold current TAFE or industry qualifications in IT
  • Effective interpersonal skills and relationship-building skills with customers, colleagues and management.
  • Friendly, flexible, committed team member
  • Initiative to do what it takes to get the job done
  • Working technical knowledge of desktop operating systems (Windows 7, 8.1 and 10) and Server Operating systems (Server 2008, Server 2012 and Server 2016)
  • Experience in a professional services environment desirable and exposure to the APS Suite of products.
  • Experience and exposure to Virtual Cabinet Document Management System and Citrix is desirable
  • Desire to further professional skills

 

This role will be responsible for:

  • Daily reporting to the Operations Manager.
  • Oversee the daily performance of computer systems.
  • Manage and responding to help desk requests, troubleshooting user issues where required.
  • Installation and configuration of desktop, laptop and printer equipment.
  • Maintaining Backup system, restoring files and ensuring backups are functioning to ensure business uptime.
  • Maintaining Documentation on Systems/Network/Processes/Knowledge Base Articles.
  • Training and demonstrations to staff regarding technologies and changes in IT systems
  • Troubleshoot and resolve hardware and software issues when necessary – Desktops, Networks & Server.
  • Create and manage all user accounts in Active Directory and various 3rd Party Systems.
  • Escalation of major issues to Operations Manager whilst referring major hardware or software problems or defective products to vendors or technicians for service.

 

[vfb id=1]