Excellent salary package on offer including NFP salary sacrifice
Working in a progressive, high achieving, award winning organisation dedicated to community housing
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space. Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed. Recent winners of the Employer of Choice award at the Macarthur Business Awards
The Role The Manager – Customer Service Centre is accountable for optimising customer experience and developing a customer centric culture. They will be responsible for the delivery of first-class customer service across the organisation, maximising stakeholder impact and social impact through strategic frameworks, service delivery plans and social outcomes. In this role you will;
Monitoring and evaluating service outcomes ensuring continuous improvement
Maintaining an ongoing understanding of current customer contact access points, demand, volumes and types
Identifying and evaluating any weaknesses in the management of customer interactions
Mentoring and coaching staff to deliver an efficient and effective service
About You You will be representing Hume assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role, you will have:
Experience in the Social Welfare sector and previous knowledge of housing policies and procedures
Experience in delivering quality customer services in a high-volume work environment
Understanding of and capacity to relate to people from a diverse range of social and cultural background, including those with complex needs
Previous experience in managing an environment with a high volume of enquiries
Why work with Hume Housing? Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.
Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.
To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.
Alternatively, send these documents to admin@hrgroup.com.au
As part of the recruitment process for this role, shortlisted candidates will be required to complete a short video interview.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537. Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
To apply for this role please click “Apply Now” button and attach your cover letter and resume.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
Working with customers to achieve positive social and housing outcomes.
Excellent salary package on offer including NFP salary sacrifice
Working in a progressive, high achieving organisation dedicated to its employees
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space. Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed. Recent winners of the Employer of Choice award at the Macarthur Business Awards.
The Role The Private Rental Assistance Officer is responsible for providing support and advice to applicants seeking private rental assistance. This includes assessing their eligibility to access the private rental market and processing applications. They will be responsible for developing and maintaining excellent relationships with local real estate agents to ensure our customers have access to affordable private rental accommodation. In this role you will:
Conduct customer interviews (in the field and on site) and provide advice to customers seeking housing assistance
Assist with the completion of applications and the collection of supporting documentation and evidence.
Process applications for private rental subsidies in a timely manner
Assist in the preparation of information packs and promotional material to network at relevant industry forums and promote Hume to the private rental market
Maintain relationships with key service providers and networks
About You You will be representing Hume and assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role you will have:
Commitment to work proactively with stakeholders for improved service delivery.
Experience in working successfully with customers, support agencies and partners to improve social and economic outcomes for customers
A great social awareness and understanding of social and cultural differences is critical
Must hold valid NSW driver licence and a fully insured vehicle
Must hold a current Working with Children Check
Relevant Community Development or Social Sciences or equivalent qualifications and experience
Why work with Hume Housing? Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.
Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.
To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.
Alternatively, send these documents to admin@hrgroup.com.au
As part of the recruitment process for this role, shortlisted candidates will be required to complete a short video interview.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537. Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
To apply for this role please click “Apply Now” button and attach your cover letter and resume.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
Working in a progressive, high achieving organisation dedicated to its employees, community and customers.
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space.
Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and determined to succeed.
The Role
The maintenance office is responsible for the void management process, bringing homes to a quality standard within KPI time frames and minimising rental loss. They are responsible for the monitoring and delivery of the responsive maintenance program and utilising technical knowledge and expertise to provide cost effective solutions to customer requests.
In this role you will;
Maintain contractor compliance records and supporting the contractor performance management process.
Oversee the delivery of responsive and void maintenance program
Liaising with customers, Occupational Therapists and contractors to implement modifications and alterations to provide optimal outcomes for customers
Day to day delivery of the voids service, including scoping, management of contractors and controlling void costs
Managing of data including property condition reports, pre and post inspections, reporting and assets management data.
About you
You will be representing Hume assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role you will have:
Commitment to work proactively with stakeholders for improved service delivery
NSW White Card
NSW Drivers licence and comprehensively insured vehicle
Why work with Hume Housing? Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.
Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.
To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.
Alternatively, send these documents to admin@hrgroup.com.au
As part of the recruitment process for this role, shortlisted candidates will be required to complete a short video interview.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537. Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
To apply for this role please click “Apply Now” button and attach your cover letter and resume.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
Develop and manage community partnerships across 2 Hunter Valley LGA’s
Excellent salary package on offer including NFP salary sacrifice
Working in a progressive, high achieving, award winning organisation dedicated to community housing
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space. Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed.
Recent winners of the Employer of Choice award at the Macarthur Business Awards.
The Role: More than just a housing organisation, Hume Housing want to build strong, cohesive communities with positive social outcomes. The Partnerships Coordinator is a critical role that will develop a social service system coordination framework in partnership with key strategic stakeholders. The coordinator role will include:
Driving collaborative partnerships and effective implementation of partnership agreements
Ensuring Hume’s adherence to and review of contractual agreements
Sourcing funding through grant applications
Reporting of partnership agreement compliance to internal and external stakeholders
Support the achievement of improved social housing outcomes for Hume’s customers
About You: You will be representing Hume and ensuring compliance with regulatory bodies so to be successful in this role you will have:
Experience and knowledge developing and implementing service delivery plans.
Experience maintaining and reporting on formal agreement compliance and regulatory requirements.
Commitment to work proactively with stakeholders for improved service delivery.
Experience in working successfully with customers, support agencies and partners to improve social and economic outcomes for customers
Experience providing accurate and timely management and stakeholder reports on collaborative activities
A great social awareness and understanding of social and cultural differences is critical
Must hold valid NSW driver licence and a fully insured vehicle
Relevant Community Development or Social Sciences or equivalent qualifications and experience
Why work with Hume Housing? Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.
Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.
To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.
Alternatively, send these documents to admin@hrgroup.com.au
As part of the recruitment process for this role, shortlisted candidates will be required to complete a short video interview.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537. Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
To apply for this role please click “Apply Now” button and attach your cover letter and resume.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
Working with senior customers to achieve positive social and housing outcomes.
Excellent salary package on offer including NFP salary sacrifice
Working in a progressive, high achieving organisation dedicated to its employees
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space.
Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed.
The Role: More than just a housing organisation, Hume Housing want to build strong, cohesive communities with positive social outcomes. The Seniors Programs Coordinator is a vital role in that mission. This is a full-time role with lots of customer and stakeholder contact. The elements of this role will include:
Customer engagement and consultation
Develop and facilitate an Active Ageing Strategy
Working within Hume’s Customer Support Co-Ordination Model
Utilising Strength Based approach working directly with customers to improve:
Tenancy sustainability
Identification of changing needs
Social inclusion initiatives
Strategic internal and external stakeholder collaboration
Developing, delivering and connecting seniors to independence support networks
Options & opportunities for seniors to access housing that is appropriate to their changing needs.
Contribution to Neighbourhood Planning and continuous service improvement
About You: You will be representing Hume, assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role you will have:
Experience and knowledge in “active aging” including delivery of capacity building programs
Experience working with and/or developing social inclusion programs targeting seniors
Understanding of issues arising for seniors in regard to housing, including downsizing, modifications and change in family circumstances
Building and utilising networks and partnerships to achieve senior’s goals
Commitment to work proactively with customers and have a solutions focus
A great social awareness and understanding of social and cultural differences is critical
Working knowledge of
Residential Tenancy Act
Future Direction NSW
Social & Affordable Housing
Must hold valid NSW driver licence and a fully insured vehicle
Cert IV in Community Services or Social Housing or higher is desirable
Why work with Hume Housing?
Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.
Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.
To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.
Alternatively, send these documents to admin@hrgroup.com.au
As part of the recruitment process for this role, shortlisted candidates will be required to complete a short video interview.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537. Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
To apply for this role please click “Apply Now” button and attach your cover letter and resume.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
Excellent salary package on offer including NFP salary sacrifice
Working in a progressive, high achieving organisation dedicated to its employees
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space.
Hume Housing is a nationally accredited Tier 1 Community Housing Provider. Hume provides tenancy, property management, and support services directly and collaboratively with key stakeholders to facilitate sustainable housing solutions and enhanced positive social and community outcomes.
Hume Housing are Champions of change, Creators of connectivity, Builders of resilience, Determined to succeed.
The role
The Income Recovery Officer is responsible for supporting customers to sustain their tenancies by providing appropriate professional advice, and the collection and recovery of tenant arrears of all types. Your responsibilities will include, but not be limited to;
Ensuring a customer focused and driven service and experience
Pro-actively manage enquiries and complaints
Build effective relationships with relevant agencies and provide advice and referrals to customers
Support Hume to meet its financial goals and targets through effective debt prevention initiatives and processes
Support the income recovery team to meet it’s legal and regulatory obligations with timely and accurate recordings of all customer information
Manage NCAT applications and hearings in line with relevant policy, procedures, and tenancy laws.
About you
To be successful in this role, you will need to be pro-active, compassionate, have strong attention to detail, be good with numbers, and above all, be customer focused. We are a values driven organisation, so it is critical that you share and reflect our values.
Why work with Hume Housing?
Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.
Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.
To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.
As part of the recruitment process for this role, shortlisted candidates will be required to complete a short video interview.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
To apply for this role please click “Apply Now” button and attach your cover letter and resume.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
