Hume Community Housing – Income Recovery Officer
- No weekends or after-hours collections
- Excellent salary package on offer including NFP salary sacrifice
- Working in a progressive, high achieving organisation dedicated to its employees
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space.
Hume Housing is a nationally accredited Tier 1 Community Housing Provider. Hume provides tenancy, property management, and support services directly and collaboratively with key stakeholders to facilitate sustainable housing solutions and enhanced positive social and community outcomes.
Hume Housing are Champions of change, Creators of connectivity, Builders of resilience, Determined to succeed.
The role
The Income Recovery Officer is responsible for supporting customers to sustain their tenancies by providing appropriate professional advice, and the collection and recovery of tenant arrears of all types. Your responsibilities will include, but not be limited to;
- Ensuring a customer focused and driven service and experience
- Pro-actively manage enquiries and complaints
- Build effective relationships with relevant agencies and provide advice and referrals to customers
- Support Hume to meet its financial goals and targets through effective debt prevention initiatives and processes
- Support the income recovery team to meet it’s legal and regulatory obligations with timely and accurate recordings of all customer information
- Manage NCAT applications and hearings in line with relevant policy, procedures, and tenancy laws.
About you
To be successful in this role, you will need to be pro-active, compassionate, have strong attention to detail, be good with numbers, and above all, be customer focused. We are a values driven organisation, so it is critical that you share and reflect our values.
Why work with Hume Housing?
Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.
Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.
To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.
As part of the recruitment process for this role, shortlisted candidates will be required to complete a short video interview.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
To apply for this role please click “Apply Now” button and attach your cover letter and resume.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
