- Drive sector-leading customer service
- Excellent salary package on offer including NFP salary sacrifice
- Working in a progressive, high achieving, award winning organisation dedicated to community housing
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space.
Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed.
Recent winners of the Employer of Choice award at the Macarthur Business Awards
The Role
The Manager – Customer Service Centre is accountable for optimising customer experience and developing a customer centric culture. They will be responsible for the delivery of first-class customer service across the organisation, maximising stakeholder impact and social impact through strategic frameworks, service delivery plans and social outcomes.
In this role you will;
- Monitoring and evaluating service outcomes ensuring continuous improvement
- Maintaining an ongoing understanding of current customer contact access points, demand, volumes and types
- Identifying and evaluating any weaknesses in the management of customer interactions
- Mentoring and coaching staff to deliver an efficient and effective service
About You
You will be representing Hume assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role, you will have:
- Experience in the Social Welfare sector and previous knowledge of housing policies and procedures
- Experience in delivering quality customer services in a high-volume work environment
- Understanding of and capacity to relate to people from a diverse range of social and cultural background, including those with complex needs
- Previous experience in managing an environment with a high volume of enquiries
Why work with Hume Housing?
Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.
Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.
To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.
Alternatively, send these documents to admin@hrgroup.com.au
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
To apply for this role please click “Apply Now” button and attach your cover letter and resume.
Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
